![]() ![]() Updated August 2022: These steps are still up-to-date with the latest devices and versions of iOS.Note: If you have other black screen problems, welcome to leave a message for us at the bottom of the article. If it doesn't, then it may be time to take it to the Apple Store - just make sure to set up a Genius Bar appointment first! Otherwise, you may have a long wait ahead of you. After all, these are generally good tips and suggestions for troubleshooting any issue with your device, not just random shutdowns. These steps that we've provided should help resolve any issue that you may be experiencing with your iPhone. And with gas prices these days, you may not want to hit up your nearest Apple Store unless it's absolutely necessary. ![]() But the best solution is to remain calm and try troubleshooting the issue with some easy solutions first before you start pulling your hair out. We get it - having an iPhone that just randomly shuts off or has a rapidly draining battery can be super annoying. If you don't have AppleCare, you may have to pay for the call or repair, but it's less of a waste than having a dead iPhone or iPad. If you don't live close to an Apple Store, you can call 1-800-MY-APPLE to set up a mail-in repair with Apple Support. If you don't, get an estimate and weigh the cost of repair against the cost of upgrading to a new device. If you have AppleCare+, don't walk - run to get it fixed. Like any electronic device, batteries can fail, and circuits can short. If you've tried the above solutions, and still your iPhone keeps shutting off, your device might be experiencing a more severe problem. If so, hallelujah! If not, there's one more thing to try. When you're all done, check and see if your iPhone or iPad stays on. Not sure how to restore your device with a computer? Don't worry, we have a guide on how to restore your iPhone or iPad to get you through all of the necessary steps. That can sometimes shake loose bad bits that even a hard reset or iCloud restore can't. iTunes or Finder is a safer bet than iCloud because it actually offloads, re-installs, and reloads your data rather than doing everything in place and on your device. In this case, restoring your iPhone or iPad in iTunes or Finder, depending on what operating system you are using. Restore your iPhoneĪfter trying the easy fixes, it's time to try the harder ones. Once you're fully charged, keep an eye on your iPhone or iPad and see if it shuts down again. If it doesn't seem to be responding, try another good charging cable, a different USB outlet plug, or a different USB port on your computer. In either case, connect your iOS device to its charging cable, plug it into an outlet or USB port, and start charging. If it shows a partially or fully charged battery, you may have another problem. If it shows little to no charge, it means something drained your battery. Once the charging cable's in place, you should see it begin to charge, and you'll be able to read the battery level. If your iPhone or iPad is rapidly discharging, plug it in. If it doesn't (or if it won't reboot), go on to the next step. Once your iPhone or iPad has rebooted, check to see if it stays on and operational. When the launch screen appears, you can let go of the button combo.iOS devices with black faceplates, including more recent ones, will show a black launch screen. Older iOS devices with white faceplates will show a white launch screen. Keep holding down the button combo until you see an Apple logo appear on the screen (your iPhone screen will go dark before the Apple logo appears).On an iPhone 6s, iPad with Home button, or older device, press and hold down the Sleep/Wake button and the Home button at the same time.On an iPhone 7 or iPhone 7 Plus, press and hold down the Sleep/Wake button and the Volume Down button at the same time.Force restart iPhone 8 or newer: Press volume up, volume down, hold side button (Image credit: iMore) How to force restart an iPhone 7 or earlier ![]()
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